1. Introduction

Welcome to Shree Hari Takeaway. These Terms & Conditions govern your use of our online ordering website (located at shreehari) and all takeaway food orders placed directly with our establishment at 143 Colman Road, Norwich, NR4 7HA.

By placing an order on this website, you confirm that you accept these Terms & Conditions and agree to abide by them.

2. Orders & Acceptance

Order Submission: When placing an order through our website, you make an offer to purchase the selected items at the stated prices.
Order Confirmation: An order is deemed accepted once our system issues an order confirmation and pickup time slot.
Item Availability: All dishes are freshly prepared daily and are subject to availability. If an ingredient or dish is unexpectedly unavailable, we will contact you immediately to arrange an alternative or issue a full refund.

3. Collection Times & Procedures

Collection Location: All orders placed on this website are for takeaway pickup from our store at 143 Colman Road, Norwich, NR4 7HA.
Estimated Times: While we endeavour to have your order ready promptly at your chosen pickup time, preparation times may vary slightly during peak periods (e.g. Friday and Saturday evenings).
Timely Collection: Food is prepared hot and fresh. To enjoy the best flavour and food safety, please arrive promptly at your designated collection time.

4. Pricing & Payment

All prices listed on the website are in British Pounds Sterling (£ GBP) and include applicable taxes.
We accept payment by cash upon pickup and secure electronic payment methods.
We reserve the right to correct pricing errors on our menu at any time prior to order confirmation.

5. Cancellations & Refunds

Because our food is freshly prepared to order, cancellations must be communicated to the store immediately by phone (01603 555703) before food preparation commences.
Once food preparation has begun, orders cannot be cancelled or refunded.
If there is an issue with your order upon collection, please speak to a member of our team immediately or contact us within 2 hours of pickup so we can rectify the matter.

6. Allergens & Dietary Requirements

Customers must inform us of any severe allergies or dietary restrictions prior to ordering. Please review our Allergy Information page for full details on allergens and kitchen preparation procedures.

7. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Shree Hari Indian Takeaway
143 Colman Road, Norwich, NR4 7HA
Phone: 01603 555703
Website: shreeharitakeaway.co.uk